Intelligent Process Automation

What is Intelligent Process Automation?

Intelligent Process Automation combines Artificial Intelligence and Machine Learning with Robotic Process Automation to perform cognitive automation tasks.

By enhancing its Robotics Process Automation features with the help of AI and Machine Learning, IPA is a cognitive automation technology with dynamic adaptation. IPA, sometimes known as Intelligent Robotic Process Automation (Intelligent RPA), can complete complex, non-linear and repetitive operations by making intelligent decisions.

Intelligent Process Automation can utilize Natural Language Processing (NLP) technology through its Artificial Intelligence component to interpret the data that cannot be understood in a standard robotic process. Software bots with added Machine Learning capabilities, can learn more complex data and minimize the number of exceptions that may require human intervention.

The difference of RPA and IPA can be better understood with the following use cases:

RPA IPA
Address change Document verification
Billing Sentimental analysis
Standard data entry Customer segmentation
Demand processing Technical support/After sales services